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user_2g8df2
1st Topic

Visitor

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1 Message

Saturday, October 18th, 2025

Cancel ASAP

Hi there, I have not been using Xfinity from last two months and I already tried to connect the customer service first but never able to do it. Please cancel the service and do not make any of the payment and please also refund from last two months I have not been using Xfinity. I moved to century link. The customer service with Xfinity is not at all good I have no way to talk to them and then so many time the customers keep on dropping so I decided to move to the Century Link. I’m not happy with the centrally given though please call me so we can find some better deal for me

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9 hours ago

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NoNoBadPuppy

Problem Solver

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731 Messages

11 hours ago

It is not possible to cancel your service by posting here.  

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EG

Expert

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114K Messages

@NoNoBadPuppy​ 

It is not possible to cancel your service by posting here.  

That's incorrect. Any of the corporate employees who man these forums can do it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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9 hours ago

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XfinityGabriel

Official Employee

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2.7K Messages

r_2g8df2, Hi! Thanks for reaching out. I can certainly understand the importance of having the services cancelled and receiving a refund for services not used for the last 2 months. We would hate to see you go and are happy to help with seeing if I can find you a deal that meets your needs. You've come to the right expert team to assist over social media. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

EG

Expert

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114K Messages

9 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAmira

Official Employee

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4.4K Messages

9 hours ago

Hi user_2g8df2! Thanks for visiting our Xfinity Forum. We hate to hear about your negative experience with our customer support. This is never the experience we strive for our customers to receive, so we truly apologize. Although we hate to see you go, my team can assist you with canceling your account and addressing your billing concerns. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

Thanks @EG for getting the post moved to the proper help section, much appreciated! 

 

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EG

Expert

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114K Messages

9 hours ago

@XfinityAmira You're quite welcome Amira !

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