Visitor
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1 Message
Cancel appointment
I canceled a service appointment yesterday but I am still getting notified that they are coming today. I have tried to manage the appointment in the app but the chat bot just keeps telling me it's scheduled. When I called XFINITY the AI couldn't cancel the appointment over the phone and wouldn't transfer me to a live representative. I need to cancel my service appointment as the issue was resolved remotely.
XfinityJamesC
Official Employee
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3.2K Messages
19 hours ago
Greetings, @user_f86yxq! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues canceling your appointment, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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