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user_x3cdzb
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Tuesday, June 10th, 2025 11:21 PM

Cancel appointment

I want to cancel my appointment for tomorrow. I can not do this with virtual assistant. Just confirm it was canceled. Reason. Not needed internet now running. Don’t make your technician come for nothing 

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2 days ago

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XfinityVictor

Official Employee

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1.4K Messages

2 days ago

 

user_x3cdzb Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_x3cdzb

Visitor

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2 Messages

I don’t know where to find what you described. 

CANCEL APPOINTMENT FOR TODAY


[Edited: "Personal Information"]

(edited)

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2 days ago

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XfinityThomasC

Official Employee

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2.6K Messages

Hello @user_x3cdzb

 

You can cancel an appointment using our amazing Xfinity app, follow these steps:

  1. Download the Xfinity app from the Apple App Store or Google Play.
  2. Log in with your Xfinity ID and password.
  3. Your service appointment will appear on the home screen.
  4. Tap More Details to access options for rescheduling or canceling your appointment.
  5. Confirm the cancellation when prompted.

You will receive a confirmation message regarding the cancellation. If you encounter issues, you may need to visit the Xfinity website to cancel your appointment online instead .

 

For more details see: https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments

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2 days ago

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