U

Visitor

 • 

1 Message

Tuesday, April 22nd, 2025 10:54 AM

Cancel appointment

Need to cancel appointment

Official Employee

 • 

3.3K Messages

3 days ago

 

user_fg5ksu Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand you are looking to cancel an appointment. I hope that means that any service issues you've had have been resolved and everything is working well for you now! We've made it easier than ever to manage your appointments, including rescheduling and cancelling within our amazing Xfinity app! You can click this link for directions on how to cancel your upcoming appointment. 

Our team would also be happy to help as well, just send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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