Cancel and return equipment

I applied for wifi equipment because I was planning to move on May 9th, but the move was suddenly canceled. So I couldn't move to the new house I was planning to move to. So I want to cancel the wifi and know where to send this equipment back to. Please check and send me an email.

Home address for cancellation is

[Edited - Personal Details]

Thank you so much.

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XfinityJamesC

Official Employee

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2.4K Messages

1 year ago

Greetings, @user_5dxny7! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your move was canceled, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_5dxny7

2 Messages

1 year ago

I couldn't find it. Can you give me the email address of a counselor who can help me with canceling my xfinity internet?

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XfinityJamesC

Official Employee

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2.4K Messages

Thank you for getting back to me, @user_5dxny7! We don't have a functional email account for this sort of process, but our good friend, @BruceW, created this excellent explanation that should help you find the direct message icon.

To send a private message to Xfinity Support from any Forum page:

• Click "Sign In" (if necessary - there will be a visible prompt)

• Click the "Direct Messaging" (square speech bubble) icon

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

• As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.

• An "Xfinity Support" graphic should replace the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/3kYXwkR for an example

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1 year ago

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Customer Service

user_5dxny7

Cancel and return equipment

XfinityJamesC

user_5dxny7

XfinityJamesC

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