Cancel an appointment????

WHY is it so difficult to cancel an appointment? I somehow (don’t ask me how- that’s another WHY-is-it-so-hard question)was able to get to a live person to address the issue I was having, but forgot to ask them to cancel the appointment I had made earlier.

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XfinityRichard

Official Employee

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3.6K Messages

33 minutes ago

Good morning, @user_frz71r ! I'm sorry for the inconvenience and frustration you've experienced trying to cancel your appointment. I'd be happy to help get that taken care of for you. Please send us a Direct Message with your full first and last name along with your full service address, and we'll assist further and get you taken care of.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

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user_frz71r

Visitor

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2 Messages

I’m on a phone. What does the DM icon look like? It’s not obvious.

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20 minutes ago

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XfinityRichard

Official Employee

•

3.6K Messages

Thank you for the reply, @user_frz71r The direct message (DM) icon on the Xfinity Community Forum is located in the top right corner of the page or screen.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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18 minutes ago

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Customer Service

user_frz71r

Cancel an appointment????

XfinityRichard

user_frz71r

XfinityRichard

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