Cancel An Appointment

Hi. All I want to do is cancel an appointment. The tech visit is no longer required. There is no way no cancel my appointment through the app or online it is only offering to reschedule it. Please help me cancel my appointment.

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XfinityRaul

Official Employee

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2.7K Messages

8 months ago

@user_h4pyb8 I would be more than happy to help cancel the appointment for you. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_umkxk5

Visitor

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2 Messages

6 months ago

My name is [Edited: "Personal Information"] and I want to cancel an appointment on September 28 at 3 pm. My neighbor fixed my tv and computer. Please cancel appointment.

(edited)

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XfinityThomasA

Official Employee

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3.4K Messages

user_umkxk5 - Hello and welcome to the Xfinity Forums! As a quick reminder you can manage your appointment using the Xfinity app. Our team can help too. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

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6 months ago

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Customer Service

user_h4pyb8

Cancel An Appointment

XfinityRaul

user_umkxk5

XfinityThomasA

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