Visitor
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1 Message
Cancel An Appointment for my House / Get a Live Rep
I need to cancel an appointment that I keep rescheduling because there's no cancel option. I thought there was an issue at my house and Xfinity kept sending me messages about scheduling an appointment but I don't need it anymore. The problem is I can't ever speak to anyone to just cancel it. The AI assistant is beyond useless and there's no option on the website for me to cancel, just gives me the options to reschedule. I don't want anyone out at my house and at this point I'm starting to look at other wifi options because this is just [Edited: "Language"/"Inflammatory"] to pay so much per month to not be able to do what I need to do.
XfinityNatalie
Official Employee
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929 Messages
1 hour ago
Hey there, user_nqz0xm! Thanks for posting on our XFINITY Community forum this Friday afternoon. I am sorry to hear you are having an issue with cancelling your appointment. Not to worry! You have reached our live support team, ready to help! We will need to access account specifics to successfully cancel this appointment. When you get a chance, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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