1 Message
Cancel All Services
I'm trying to cancel all services at my home address as I no longer live there as of June 30, 2024. Because I have a past balance, when calling by phone I'm always auto-transferred to the billing department. The customer service agent that answered doesn't speak good English is not willing to assist with cancellations, states he can only "document the account"
XfinityAdrienne
Official Employee
•
1.4K Messages
1 year ago
Good Morning, user_q5suli! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about the troubles with getting the services terminated, and we would be happy to help take care of the account. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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• Click the "New message" (pencil and paper) icon
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