Visitor
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1 Message
Cancel all services
Hi! I would like to cancel all the services of my account because I have moved. I will pay my due balance upon canceling. Hoping someone could help me out. Thanks
Visitor
•
1 Message
Hi! I would like to cancel all the services of my account because I have moved. I will pay my due balance upon canceling. Hoping someone could help me out. Thanks
CCYvonne
Contributor
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340 Messages
2 years ago
Hello @user_06a7a1 We are sorry to see you go! I am able to schedule a disconnect of service. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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