Visitor
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3 Messages
Cancel Account/Direct message
Supposedly I need to send a direct message to cancel my account however the DM button is nowhere to be seen. All the support documents show a message button next to the top right notification bell but its completely gone for both desktop and mobile.
Community Best Answer
XfinityAngie
Official Employee
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2.7K Messages
7 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
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EG
Expert
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118.5K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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118.5K Messages
7 hours ago
@user_cr1awg
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
A representative will reply to you here shortly.
(edited)
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EG
Expert
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118.5K Messages
51 minutes ago
@user_cr1awg wrote;
It's a silly ask when its necessary to send them a direct message to close an account but it does not say its a "violation" in that guide.
I don't write their articles or make their rules.
And I'm glad that old link worked for you, however I can see that you edited your post to remove it and replaced it with the one that I provided.
Not so, sorry. That's not what I edited.
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