Visitor
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1 Message
Cancel Account
I would like to cancel my Xfinity Internet service effective immediately, November 13, 2026. I do not wish to transfer, downgrade, or modify my service. Please process my cancellation and provide written confirmation of the effective date, any remaining balance, and equipment return requirements. Thank you.
XfinityThomasA
Official Employee
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4.1K Messages
55 minutes ago
Hello, user_51t41k! Our team can help with all things Xfinity right here. Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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