Cancel account

user_9ouinr I’m very sorry for your loss, and I understand how upsetting it must be to continue receiving bills after requesting the account be canceled. We’d like to help get this looked into. I do see that you’ve already sent us a private message with the service address. When you have a moment, please send us another Direct Message with your name, and we’ll continue from there.

 

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum