CANCEL ACCOUNT

user_4x5v11 Hello there, and welcome to Xfinity Forums! While we hate to lose you as a customer, we understand needs change from time to time. I'd be happy to help you with the transition of closing your account. I'll need to gather some account details to finish up. To begin, please send us your name and service address in Direct Message. 

 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514