CANCEL Account

I would like to cancel my account as we have switched providers. No need to discuss offers, just need to cancel effective 9/23.

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user_fi4uzz

Visitor

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1 Message

1 month ago

Where did you switch to? Might cancel mine too. New rate is horribly high compared to the promo price.

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XfinityBillie

Official Employee

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4.6K Messages

1 month ago

Melissa_matt Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you are looking to cancel services. As sad as that make us, we can assist you with this request. Please send us a DM to Xfinity Support with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_cd0sxt

Visitor

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1 Message

1 hour ago

would like to cancel account

1

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XfinityRaf

Official Employee

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1.6K Messages

Good afternoon @user_cd0sxt. Are you requesting to cancel your account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 minutes ago

0

Customer Service

Melissa_matt

CANCEL Account

user_fi4uzz

XfinityBillie

user_cd0sxt

XfinityRaf

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