Visitor
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1 Message
cancel account
I have put in a cancellation request on December 7th, 2025, and still have not received any information. Had a callback, and they told me it was in processing, but no action has been taken by Comcast yet. Please assist and refund me my already paid portion of the monthly bill.
XfinityAngie
Official Employee
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2.2K Messages
2 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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