user_fremcd Thank you for taking the time ot reach out to us here on our Xfinity Forums. We are truly sorry to hear that you want to cancel the account. Our team can help. To get started, please send us a DM to Xfinity Support with your full name and address.
To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I would like to speak to a live customer service regarding changes to my account. Looks like I might just cancel to entire account if I can't speak to a live agent soon. I've been online for 30 mins and going no where with customer support
Howdy user_xh4qz9 👋 Hope you're having a great day so far. Above all else, we'd hate to lose you as a member of the Xfinity family, and I appreciate you coming to us for help. You've come to the right place, and I'd be glad to answer any account questions you have! To get started, please send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityBillie
Official Employee
•
3.3K Messages
2 days ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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