Cancel account

I'm trying to cancel my home internet account but the process is unnecessarily difficult and inconvenient. No options to cancel from the website, instead you get sent through a maze of different pages, none of which solve the actual problem, and half of which are broken or glitchy. Very poor experience.

Responses

EG

Expert

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110.2K Messages

10 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityEva

Official Employee

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1.6K Messages

10 months ago

user_cyun52 Thank you for visiting our forums and we apologize for the poor experience. We can definitely help with your request. Please send us a direct message with your full name and the service address.

To send a direct message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

Customer Service

user_cyun52

Cancel account

EG

XfinityEva

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