user_5c5hlu Good afternoon! Our sincerest condolences for your loss. Thank you for reaching out to our team of experts to assist you with your inquiry today. I'm here to support you in any way I can. Here is a link to get you started. Please feel free to let me know if you run into any issues.
@XfinityKassie, I tried to do this. They require that I take over the account for the length of the contract or pay an early termination fee. I cannot afford this, and Jerry (my father-in-law) had no money or assets when he passed.
user_5c5hlu That's okay if you don't want to take over the account. There are some instances that early termination fees are not applied.The account holder passing away is one of them. You should be able to finish the form online, and get to the end where you will receive an email confirmation. Can you please give that a try and let me know if it goes through for you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
You're very welcome user_5c5hlu! Please let us know if you have any other troubles or concerns, we are happy to help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
Official Employee
•
1.8K Messages
1 year ago
4
0