Visitor
•
1 Message
Cancel Account Without a Phone Call
My elderly mother has moved out of her place and no longer needs her Xfinity account. Where she has moved, she will not need the services. Thank you!
Visitor
•
1 Message
My elderly mother has moved out of her place and no longer needs her Xfinity account. Where she has moved, she will not need the services. Thank you!
XfinityRaf
Official Employee
•
1.6K Messages
10 hours ago
Good evening @user_njjxiq. We can assist you with your request of canceling your mother's account. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0