Frequent Visitor
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9 Messages
Cancel Account For Person Mentally Incapacitated
My Father-In-Law is in a long-term care facility and is incapable of cancelling his account due to a brain injury. My husband has Durable Power of Attorney. Is this all that is needed to cancel his father's account? Thank you.
XfinityMarcos
Official Employee
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2.4K Messages
1 year ago
Hello marzie78, thank you for visiting our Forum to get help regarding your fathers-in-law account. He's lucky to have you and your husband in his corner to help him, and I can't imagine what your family has gone through. I hope he can recover and rest from the injury. If there is already a user on the account that has full access, they can disconnect the account already. Otherwise, in order to be added to the account you would need to provide a court order that names your husband as the guardian or conservator of the account holder/primary user. Do you know if your husband is already a user on the account?
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