DM_611's profile

New Poster

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2 Messages

Tuesday, November 4th, 2025

Cancel a subscription

I would like to cancel my subscription to HBOMAX and Up, Faith and Family. I need assistance 

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Expert

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32.9K Messages

7 hours ago

Moved to Customer Service as this is not Guidelines related.

Official Employee

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649 Messages

7 hours ago

Hello @DM_611, thank you for taking the time to leave a post. We’d be glad to assist with removing your subscriptions. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
Thank you @Again

Expert

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32.9K Messages

@XfinityMarshante​ 

You're quite welcome!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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