MomsTaxi23's profile

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16 Messages

Wednesday, August 21st, 2024 1:03 PM

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Can you self install a new install (cable, phone, internet) after having Verizon changing outside wires/cables?

We've had Xfinity/Comcast for years in our home, we switched to Verizon for a short time, they changed a few cables. Do I need a tech to do a full in home install because of the new Verizon cords/cables?  I think they changed to a different cable in the small box off our first floor window outside?  6 foot cable from the box to inside our living room.   Are all cables the same no matter the company?   

I have no issues starting my own modem or plugging a DVR box in, I am concerned with the different cables they changed in the beginning.   If I do need a tech to install, is that included in the price or is there a fee for that?     Thanks for any help just getting prepared to start the switch over the next 2 weeks. 

Official Employee

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2.1K Messages

8 months ago

 

MomsTaxi23 The outside cables are specific to the provider. If they swapped around some outside that lead to the outlets inside the home, you would likely need a professional install to get them swapped over to our main line on the outside to feed into the outlets through the home. There is an install fee of $100 unless you see an offer running a special with free install. 

 

New Poster

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16 Messages

Thank  you for the clarification. It was just a short cable but I knew they switched something.    I will look for some possible offers in the next 10 days before I go online to order and schedule an install. Thanks. 

Official Employee

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2.1K Messages

 

MomsTaxi23 Happy to help, and we are here 7 days a week if you have any additional questions. 

 

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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