user_a2JB83 Good morning! Thank you for your reaching out to our Community Forum Teams. I can see it would be frustrating not being able to reach through your preferred method. Our goal is not to make it difficult to reach us, and I want to help turn this experience around for you today. How may I help you with your Xfinity account or services?
I just moved to a new place and few weeks ago and have had nothing but issues with my internet speeds, dropped connections, etc. I work in IT and have done all the troubleshooting necessary. When I received my modem I ask why I was given the older model (XB7) instead of the XB8. They told me that is the one i need, I know this is false as I have the 2ig speed internet. Also the modem they gave me was clearly used and had dust in it. Via the xfinity app it says I am getting between 1500-1700mbps to the modem yet the connection out wether it is wifi or ethernet I can't get above 350-400 with constant dropping. I have xfi complete as well.
JBaney83 I can see how getting this kind of lag would be a concern. I would be happy to help you get a new modem, and check your connections on our side to be sure we don't miss anything. To begin, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a text bubble) Click the "New message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it
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XfinityKassie
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