Good morning user_sdhcl2, we truly try to isolate maintenance windows to overnight and the most optimal low traffic periods. Apologies for the issues on this, I can assure you we truly apologize for any bad experience. We work from home and understand the need consistent connectivity all to well.
user_sdhcl2, it may be a specific project they're completing in the area. We would be more than happy to double-check what maintenance is being completed in your area. We will also be sure to get your feedback passed along. We truly apologize for any inconvenience or frustration this has caused you. Please send us a Direct Message if you would like us to check. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary • Click the "Direct Message” (upper right corner of this page) • Click the “Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I understand how wondering being without the service can be, and we apologize for any inconvenience it caused for sure. Although local maintenance cannot be rescheduled for our local teams, if you'd like to message us to see what information was can pass along that may help, please consider sending us a direct message!
we've been out for 3 days. it starts around 7am and gets fixed around 4-5pm. this is right when i am supposed to be working from home. i am losing wages AND paying for a service that isn't available. so i am NEGATIVE in the hole for having xfinity.
@user_sdhcl2 Three days is a long time. I work from home as well and understand the importance of a reliable connection. I'm happy to check more on what's going on. Can you please direct message me your first and last name along with your full service address so I can assist you further? To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
It is due to xfinity maintenance. The outage is during the work day. Can’t the work be done on the weekends or at night..? My husband and I are losing money right now being an Xfinity customer. Paying for the service we aren’t receiving. Haven’t been able to work for 3 days so far (today is day 3). This puts us doubley in the hole
@user_sdhcl2 Once we have your information in a direct message we can certainly provide you with more details. I know having maintenance during the day is not ideal, rest assured the techs are working as quickly as possible to restore services. I can certainly share your feedback about the time. Our Xfinity App is free to download and has a place for feedback as well.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityTommy
Official Employee
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3.1K Messages
2 months ago
Good morning user_sdhcl2, we truly try to isolate maintenance windows to overnight and the most optimal low traffic periods. Apologies for the issues on this, I can assure you we truly apologize for any bad experience. We work from home and understand the need consistent connectivity all to well.
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user_u9xh7v
Visitor
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3 Messages
6 hours ago
we've been out for 3 days. it starts around 7am and gets fixed around 4-5pm. this is right when i am supposed to be working from home. i am losing wages AND paying for a service that isn't available. so i am NEGATIVE in the hole for having xfinity.
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