Visitor
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1 Message
Can you cancel your Xfinity internet plan ??
It doesn't look like Xfinity wants you to cancel the plan, and for that they keep transferring your calls. I have been on call for about 3 hours now with numerous agents trying to ask how to return the stupid cable box/flex box that I received with my plan, they said it wouldn't be charged, I never used it, and I am getting charged for it now ??? why ???
also how to cancel the account ? are you insane and don't understand we don't want to talk to you folks anymore and that's why want to cancel services!!!! even for that you make us call you to and you never listen ?? what's wrong with you all ?
EG
Expert
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113.3K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.1K Messages
10 days ago
Thank you for reaching out here @user_9t2bb5. You can always visit the https://xfinity.com/returns site to answer any questions on how to return any equipment. The flex box and service is free if the box is activated. We can always assist you from here with any account change requests.
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