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user_Dv101a
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Friday, September 13th, 2024 2:37 AM

Can xfinity replace my outside coaxial cable?

I have a coaxial cable that is very old. It comes from the network box outside on the side of my house near my garage and leads up to the second floor of my house into the main bedroom. It looks as simple as pushing in the cable right through a hole which should lead straight through to the coaxial outlet in my main bedroom. Is xfinity able to send someone out to my house to replace this outer cable for me?

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9 days ago

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EG

Expert

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106K Messages

9 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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1.2K Messages

9 days ago

@user_Dv101a

 

Thanks for reaching out to us are you having any trouble with your Infinity services due to what appears to be a old coax cable outside

(edited)

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user_Dv101a

2 Messages

@XfinityOrlandoM​ 

Yes I am. I've already had my gateway replaced and even used an ethernet cord to connect to the internet and my connection continues to drop constantly, everyday. I would like to have someone come out to my house and replace my outer coax cable. Is that possible? Can one of your tech specialists be able to replace a coax cable leading from the outside network box, up to the second floor of my house?

(edited)

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9 days ago

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XfinityKei

Official Employee

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1K Messages

@user_Dv101a I'm sorry to hear your connection drops every day. We can certainly work together to have a tech out. Please meet us in direct message for a resolution. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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EG

Expert

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106K Messages

@XfinityOrlandoM​ 

And ??

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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9 days ago

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