Can someone help with new construction install? Been waiting on an "overhead tap" to be installed since December

Hello,

I posted this yesterday and had an xfinity rep reply but I get an error trying to read it. Work order number HS3624568. Been waiting for service connection since Dec 21. 800# has no clue what I'm talking about. They've sent out 2 different techs out, but I need a construction truck to run an overhead line and tap for internet. Can someone help me?

Responses

XfinityVictor

Official Employee

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1.4K Messages

1 year ago

@user_irwez3 I am sorry you were unable to read the message, it stated: "Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. "

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user_irwez3

4 Messages

@XfinityVictor Thank you. I just DM the support department.

1 year ago

0

XfinityKassie

Official Employee

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1.8K Messages

@user_irwez3 Thank you! We have received your DM, and look forward to working with you today!

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1 year ago

0

Customer Service

user_irwez3

Can someone help with new construction install? Been waiting on an "overhead tap" to be installed since December

XfinityVictor

user_irwez3

XfinityKassie

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