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Can not return equipment after moving to a different state
I moved in early-April to a new state in an area that does not have an Xfinity store nearby. By this I mean the closest one is more than 6 hours away. I did not take my equipment to a store when I cancelled because of the convenience implied in returning it via UPS as stated here, https://www.xfinity.com/support/articles/returning-your-equipment and in the cancellation email I received from Xfinity.
Well, more than a month and several hours of speaking with representatives later, it has not been convenient at all. UPS will not accept the equipment without a return label, and I cannot print a return label from their site (see below)
Seriously, with the amount of times I've seen others have this same problem, this needs to be looked at as a considerable problem with the return process. I've been told several things in my talks with Xfinity representatives:
1. they will send me a label via mail (never happened)
2. they will email me a label I can print out (never happened)
3. create my own label on the UPS site (how would I do that? I don't know where they send the equipment to, and I am
not going to pay for that shipping when it is expressly stated that Xfinity has a deal with UPS to return equipment.
4. hold on to my equipment until I happen to visit a Xfinity store. (so just keep it on my person in the unlikely event I come across a store, when the nearest is more than 6 hours away...? Really...?)
The resolution I am looking for is a free way to return my equipment, as promised by Xfinity when I cancelled service. Or, just don't charge me for it and I can get rid of it. Either way, I don't want it sitting around anymore. I don't use it, and I don't want it.
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