Can not cancel Xfinity internet

Good afternoon user_os1jj3. You have reached the correct team, and I will be happy to assist you further with your account request. I will need some additional information. We want to ensure you do not share your personal information in a public space. 

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.