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user_os1jj3
1st Topic

Visitor

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1 Message

Monday, March 2nd, 2026 5:22 PM

Can not cancel Xfinity internet

I have a plan which is cell+wifi, 10 days ago, already transferred my cell to another company. Tried to cancel my internet by many ways: calling customers service, text message, on my Xfinity account, nothing worked. Continue getting bills…

Please can cancel my internet!!! Please !!! 

[Edited: Personal Information]

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Updated 

7 hours ago

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XfinityJon

Official Employee

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1.5K Messages

4 months ago

 

Good afternoon user_os1jj3. You have reached the correct team, and I will be happy to assist you further with your account request. I will need some additional information. We want to ensure you do not share your personal information in a public space. 
 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

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user_ynt2hu

Visitor

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1 Message

7 hours ago

Could you please cancel my Internet service I have turn in all of your equipment to the UPS store 

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XfinityRaf

Official Employee

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1.4K Messages

Good afternoon @user_ynt2hu. Our team can assist with your cancellation request. If you could send our team a direct message with your full name and full address, we can get started.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "Start new conversation"

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it
 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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