Visitor
•
1 Message
Can not cancel my service
I called 4 times to cancel my service since late July. None of them work.
It still tries to charge me every month.
Very frustrating. It took me over 2 hours working on this simple request!
Visitor
•
1 Message
I called 4 times to cancel my service since late July. None of them work.
It still tries to charge me every month.
Very frustrating. It took me over 2 hours working on this simple request!
XfinityCarolyn
Official Employee
•
500 Messages
1 hour ago
@user_wlo85g, This definitely isn’t the experience we want you to have. I completely understand your frustration with still being billed. I will take a look at the account and previous cancellation attempts so we can determine what happened and help get this addressed. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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