Visitor
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1 Message
Can not cancel my appointment
I am moving and having a new gateway delivered. I did NOT select to have it installed by a technician but I recieved an email that I have an appointment. There is no option to cancel on the website or app, only to reschedule. The AI chat bot just keeps spewing my appointment details at me when I ask to cancel. I do not need this service and do not want to pay for it. Please just let me cancel the appointment.
XfinityLinda
Official Employee
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2.7K Messages
1 hour ago
Thanks for reaching out to us here in our community, @user_gnplsy. We're happy to help with your appointment concerns. I'll have to review the account, and check why an appointment was scheduled. It's possible if there wasn't service there previously for an extended amount of time the service may have to be connected by a technician at the tap to start service. Please send a Direct Message with your name and service address.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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