can not actually talk to anm agent I need help.

Good Morning, @Murf1954! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with attempting to reach us, it certainly is not what we want for our customers. I would be more than happy to help with any concerns you might have, or you can call into 1-800-XFINITY. 

Can you share a few details of what is going on? 

I have tried contacting on my pc with xfinty agent  tried calling and  got voice maiul and no persn

@XfinityAdrienne​ no not answered  all  i want to know is the actual amount i owe  says242.91  trying to pay it  and when  i do on both      chrome and firefox it says i  have exceeded the amount  i can not pay it  i have tried contacting agens and on the phone and no real person

Oh no, I am sorry to hear that @Murf1954! Can you attempt to make a payment in an incognito browser, and then log back in? Once logged in, attempt to make the payment and please let us know if it works.