Visitor
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3 Messages
Can not activate my free Peacock Subscription. Keep getting Error: PPG_0017_9507ba5
I have tried multiple times to Activate my free peacock Subscirption. I keep getting an error message that says my Xfinity Account is linked to another account Peacock Account. I have tried all out different emails and nothing is working.
Your Xfinity account is already linked to another Peacock account. Here’s How to Find It
PPG_0017_8ab3e79
How do I find out what Peacock account my Xfinity is linked to? I've tried all my possible emails. Or better yet, just delete the linked account. If it was my Xfinity email account, that was closed and I can no longer access that.
Please help!
Please help!
XfinityRichard
Official Employee
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3.3K Messages
1 hour ago
Hi there, @user_b15ri4 Thank you so much for taking the time to reach out! I'm very sorry for the trouble you are having with trying to log into Peacock. Can you please try the following. To unlink Peacock from an old Xfinity email address, you need to unlink your Xfinity ID from the old account and link your new ID via the Xfinity app.Follow these steps to securely break the old connection:Step 1: Unlink your old Xfinity ID Sign in to your old account on Xfinity. Click the Account icon and select Account and Identity.Click on Xfinity ID and Security.Scroll down to Your Accounts and click Manage and link accounts. Verify your identity using the Xfinity app or by entering a code sent to your text/email. Click Unlink next to the old account you wish to disconnect (make sure this isn’t set as your default account first). Step 2: Link your current account. Open the Xfinity app on your mobile device. Navigate to the Services tab and scroll down to TV & Streaming. Select Activate and view streaming apps. Find the Peacock tile and follow the on-screen prompts to link your current Xfinity ID to your preferred Peacock account.
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