Visitor
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1 Message
Can not access Peacock.
2 years of Peacock comes with my plan. When I try to activate it it says I am already in another plan. after 25 minutes of back and forth with Peacock "chat", then said I need to talk to Xfinity because it is offered by you. I have spent almost 2 hours on Chat and calling without being able to even talk to someone. No answers, no help just frustration. I almost left your company over this stuff but I was convinced to stay. I really regret that now. Please give me a number I can call to talk to a actual person who will HELP me, not just give me Bad canned answers. Otherwise I am done.
EG
Expert
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110.8K Messages
2 days ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJamesC
Official Employee
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2.2K Messages
2 days ago
Greetings, @user_2978ad! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock subscription, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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