Can no longer access my free peacock premium subscription

Hi,

I'm a Diamond member and have had Peacock premium included. I was told I would have it always with my services. I added an additional service with Xfinity over a year ago and they had to merge the accounts because it somehow was separated when activated. When the merge happened, something went wrong on the backend and it caused a lot of issues with my accounts until Xfinity was able to fix the error eventually.  I later realized my peacock subscription was one of the things messed up by the original merge, and I've spoken several times with Xfinity customer service and they said they were escalating the issue to the peacock team so they could fix it on the backend, and that it should be resolved shortly, but it still hasn't been and I haven't been able to access my peacock since. It still shows up as one of my activated offers, but it's not showing up under active subscriptions on the activation page when I follow the links. Can someone please help me get my peacock premium back, thank you.