1 Message

Thu, Oct 14, 2021 3:17 AM

Can I Use My Current Gateway If I Upgrade Internet?

Hi there, I am looking to upgrade my internet from 100 mbps to 200 mbps.  Despite the upgrade, my internet would still be on the slower side compared to most people.  I already rent an xFi wireless gateway (TG1682G, capable of reaching 600 mbps), but when I go to checkout for my upgrade, it says I need to change to a newer xFi Gateway.  This doesn't sound right as my current gateway should be able to handle 200 mbps.  Is this correct, or do I need to make the change?  I'd prefer to keep my current gateway if possible.

Thank you.


Official Employee


274 Messages

3 d ago

@jman9391 Thank you for reaching out to the Digital Care Team. I would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

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