U

Visitor

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1 Message

Sunday, December 8th, 2024 11:28 PM

Can I upgrade to Peacock Premium Plus and still use my Rewards?

I get Peacock Premium as a Reward for my Diamond Status and my Internet package. I would like to upgrade to Peacock Premium Plus, and apply the Rewards so that I just pay the difference for the upgrade. I don’t want to cancel my current Peacock account and then start a new one, paying full price for the upgrade. 

Gold Problem Solver

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26.4K Messages

5 months ago

... Diamond Status ... apply the Rewards so that I just pay the difference for the upgrade ...

Comcast has made the IMHO bizarre decision to prevent customers from adding Premium Plus to the free Premium offer. Instead, https://www.xfinity.com/support/articles/peacock-premium-offers says they must cancel Premium and pay the full price for Plus:

Upgrade to Peacock Premium Plus

If you receive Peacock Premium through ... Xfinity Rewards ... a subscription to Peacock Premium Plus must be purchased at the full retail cost.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

(edited)

Expert

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31.5K Messages

5 months ago

Moved to Customer Service as this is not Guidelines related.

Retired Employee

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1.4K Messages

5 months ago

@user_99aa98, hello and thank you for your question! We also cannot stand ads in our family and find immense value in Premium Plus. You can upgrade from Premium to Premium Plus while on rewards, but it must be subscribed to at full retail cost. At this time, you cannot get a discount on Peacock Premium Plus via Xfinity Rewards, Gigabit Internet promotions, or NOW TV. If you would like to upgrade, these steps will help. 

Gold Problem Solver

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26.4K Messages

5 months ago

Anyone else think it's odd to refer customers to an article entitled "cancel peacock premium plus" when they want to "subscribe to peacock premium plus"?

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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