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user_8scn78
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1 Message

Thursday, March 27th, 2025 2:31 PM

can i transfer service

I have renters moving in and would like to cancel my internet service, but keep the wifi service and transfer the bills to the renters.

Question

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Updated 

15 days ago

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EG

Expert

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110.9K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityThomasC

Official Employee

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2.6K Messages

2 months ago

Hello, @user_8scn78

Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

 

 

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user_xs9zr5

Visitor

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1 Message

15 days ago

i am trying to transfer services from one address to another 

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XfinityThomasD

Official Employee

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1.3K Messages

 

user_xs9zr5 Our team is available to check the serviceability for your new address and help with the transfer. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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