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Wednesday, July 10th, 2024 6:44 AM

Can i schedule activation date at new address a day before stop date at old address

I am moving to a new place within a few miles distance and I tried scheduling the move at the website so I can have concurrent service at the 2 addresses for a couple of days, however, the final confirmation screen showed the same stop and activation date. 

Is it possible to have concurrent service or do activation on demand when I need service at the new address. (Previous owners have xfinity too)

Official Employee

 • 

1.3K Messages

4 days ago

 

user_amid Hello and thank you for reaching out via our Xfinity Community Forums. I understand the importance of having a smooth transition during your move, and I'm sorry for any confusion or inconvenience caused by the scheduling issue. Rest assured, our team is here to assist you in ensuring everything is set up correctly for both addresses. Let's take a closer look at your account to make sure the service is aligned with your moving plans. We can review the details and make any necessary adjustments to accommodate concurrent service at both your current and new addresses for the overlap period you need. We are here to make this process as seamless as possible for you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your active account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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