Visitor
•
1 Message
Can I request equipment after opting to use my own at sign-up time?
I opted to use my DOCSIS 3.0 modem when signing up (Motorola MB7621). My down speed seems to be limited to around ~600-650Mbps, even though the modem compatibility list shows ~950 as the theoretical maximum for the modem.
Can I request Xfinity modem/gateway?
XfinityQuemekia
Official Employee
•
534 Messages
7 days ago
Hello @user_x4h4tb we understand your concern regarding the speed limitations you're experiencing and your interest in receiving an Xfinity modem or gateway to potentially resolve this issue. You've reached the right place for support!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0