U

Visitor

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1 Message

Friday, April 22nd, 2022 5:04 PM

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Can I keep my email account if I leave Comcast?

I'm moving out of state.  I will be cancelling my Comcast account when I move.  Can I keep my comcast.net email account after my service is cancelled?

Gold Problem Solver

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26.2K Messages

3 years ago

Official Employee

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455 Messages

3 years ago

Hello @user_dc7e7e I hate the thought of your leaving our Xfinity family. I wish that you were able to take us with you when you move. To answer your question, you will be able to use your Comcast email account as long as you access the account at least once every 90 days. 

Gold Problem Solver

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26.2K Messages

3 years ago

@XfinityRobertA wrote: "... you will be able to use your Comcast email account as long as you access the account at least once every 90 days."

This is not quite correct. The requirements in https://www.xfinity.com/support/articles/email-only-faqs and https://www.xfinity.com/support/articles/using-email-only work together like this:

(edited)

New Poster

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7 Messages

3 years ago

I understand I'll be able to keep my email account, as long as I've access it within 90 days of cancellation, & continue to access it at least one every 90 days. HOWEVER, will I also have access to the FOLDERS within my email account?

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