Thank you very much for reaching out to our team here. I can definitely get a replacement remote sent out for you. Can you send me a direct message with the full name and complete address for your service?
My xumo remote just fell apart in my hand last night while I was changing channels. What do I have to do to have a new one sent to me asap since I can;t use my xumo without it. My name is [Edit: Personal Information] and my address is [Edit: Personal Information]
user_4btwu1 Welcome to our community forum! Thank you for reaching out so we can help you get a replacement for your remote. I can have one shipped or you can grab one free of charge from your local Xfinity Service Center. Please use that link to find the most convenient location, click on store details, and schedule an appointment to save time waiting in line in case they happen to by busy when you arrive. It should only take a few minutes :).
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_4btwu1 For the safety of your personal information, please do not post your full name and address on the public forum page. Would you prefer to have a remote shipped to you within 3-5 business days or pick one up from your local Xfinity store?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
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2.3K Messages
24 days ago
Thank you very much for reaching out to our team here. I can definitely get a replacement remote sent out for you. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_4btwu1
Visitor
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2 Messages
23 days ago
My xumo remote just fell apart in my hand last night while I was changing channels. What do I have to do to have a new one sent to me asap since I can;t use my xumo without it. My name is [Edit: Personal Information] and my address is [Edit: Personal Information]
(edited)
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user_4btwu1
Visitor
•
2 Messages
23 days ago
my name is [Edit: Personal Information] and my address is [Edit: Personal Information]
(edited)
1
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