New Poster
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2 Messages
Can I have a friend exchange/pick up my new equipment?
Question: I upgraded my Xfinity service from Flex to X1 and need to return my old equipment and pick up my new equipment. The issue I have is, I can’t get to my local Xfinity store before they close. Would my friend be allowed to exchange my equipment on my behalf? Of course I would provide her with my account information so the reps would know what account to apply the return, etc. Any help you can provide would be great! Thanks
XfinityRichard
Official Employee
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2.2K Messages
3 years ago
Hi there, @msknouff1! Thank you so much for your time today, I do appreciate it! Yes, your friend can drop off your equipment just as long as they have all the information needed!
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