Visitor

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2 Messages

Wednesday, June 3rd, 2026 9:36 PM

Can I get exterior wires removed from my house? We are replacing siding and electrical panel

The Comcast/Xfinity coaxial lines and service box are currently mounted on the exterior siding that we need to replace. We are also upgrading our electrical service to 200 amps, and the electrical panel must be relocated to a different location to meet PG&E requirements. The existing coaxial line is grounded to the current electrical panel.

Could you please schedule a technician to disconnect and remove the coaxial lines and equipment as soon as possible? Please let me know what information you need to arrange the service.

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Official Employee

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3.3K Messages

2 hours ago

user_p673x2 We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Do you currently have active Comcast/Xfinity services? 

 

 

Visitor

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2 Messages

Yes, the internet service is currently active

(edited)

Official Employee

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3.3K Messages

 

user_p673x2Ah okay, thank you for the additional information! Let's get our local team scheduled for you, so they can review the best course of action in this situation. Please send us a direct message.
 
 
 

To send a "Direct Message" message:


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 

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