Visitor
•
1 Message
Can I get a meaningful update?
My internet has been out for over 13 hours and the only update I get is ... "We are working on it" which means absolutely nothing. Is there anyway to get an actual update on progress or what the problem is or when it may be fixed. The status page is useless. I am getting frustrated.
EG
Expert
•
110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
CCTimothyA
Problem Solver
•
785 Messages
2 years ago
@KEOWENS Thank you for reaching out. I can understand the frustration. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send i
0
0