Hello, @user_95e80c! If you have our white modem, the XB7, this modem is only available in white at this time. Our XB6 does come in black (more like a charcoal color) but this would be a step down from the XB7.
You can invest in your own modem, though! We absolutely allow our customers to bring their own modems which then gets rid of the modem rental fee as well. This handy tool helps you find compatible modems: https://comca.st/2YizOsF
This way, you can find one that fits the look that you want while still being able to work!
EG
Expert
•
106K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to actual Comcast employees for assistance.
0
0
user_Kaitlan
Contributor
•
317 Messages
3 years ago
Hello, @user_95e80c! If you have our white modem, the XB7, this modem is only available in white at this time. Our XB6 does come in black (more like a charcoal color) but this would be a step down from the XB7.
You can invest in your own modem, though! We absolutely allow our customers to bring their own modems which then gets rid of the modem rental fee as well. This handy tool helps you find compatible modems: https://comca.st/2YizOsF
This way, you can find one that fits the look that you want while still being able to work!
0
0