Can I email someone at Comcast Regarding Customer Service

The frustration of getting help here has reached it's endpoint I think.  I found a setup I'm happy with from Verizon for my TV, Phone, and Internet service that I currently get here.  But, since I've been here since 2008, I thought I'd give Xfinity a chance to meet my demands and stay here, but I can't even find a way to do that.  So, unless someone sees this and contacts me with some way to either speak to a human being or an email address to email an actual human being by this Friday (Dec 1, 2023), I will schedule my setup date with FIOS and cancel Xfinity forever.  I literally can NOT get a human being to explain my personal issues, so I'll post them here but again, it appears as though our 15 year relationship is over.

Here is what I wanted to tell a human being were I ever able to get one.

I've been here 15 years.  Have a one story house with a basement.  Originally had 4 TV's, phone and internet.  The wires from the street came in through the basement and that's where I had 2 of the TV's and my router/modem.  However, the basement completely flooded, destroying all of the equipment down there for the two tv's, but the modem/rounter survived because it was sitting literally on top of a ladder I had set up to get it to a high point to help with wi-fi around the house.  Now, however, with no tv's downstairs and my wi-fi now really slow because I'm on another floor and further away from the modem/router, I want new lines ran so that everything is up here, on the ground floor.  Verizon has confirmed they will do this and waive the installation fee because of the package I selected and method of payment.  So, I was going to give XFinity a chance to keep me by coming here, running new lines from the street to my computer and two remaining tv's, and to waive that fee.  Either Comcast will do it, and do it for free, or I will go to Verizon.  But I can't even present that option to anyone at Comcast as there seems to be no way to contact a human being to see if they would be willing to do that, so I can only assume they're not interested in keeping this nearly $4,000 a year account, so it looks like Verizon will get that nearly $4,000 a year.  At least I guess unless someone reads this and contacts me.

I tried the phone, I tried to find an email address, I tried the chat bot, and I'm done trying, so I'm posting here not expecting anything other than I can at least tell myself I tried to give Comcast an opportunity to keep this account and they're just apparently not interested.  So, good bye after 15 years.  The only way I know to get a human on the phone is to tell them you're cancelling comcast services, so I guess when I call to set up the cancel date to match my FIOS setup date, I'll say good bye in person.

Can't say I'll miss you.  By far and away, the worst, the ABSOLUTE WORST, customer service I've ever dealt with, including corporations, non-profits, and government agencies.  That's quite an accomplishment to be at the top of that list.  Congratulations.