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Tuesday, October 10th, 2023 5:58 PM

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Can I Change Xfinity Cable Box WiFi Network to Google Mesh Network?

We have a three-story house with an X1 box plugged into ethernet on the 2nd floor. We have an extensive Google Mesh system expanding the Xfinity network such that it reaches every floor and every corner of every floor, basically runs all of our smart devices and our house. We rarely use our Xfinity cable because it seems so sluggish compared to our streaming services.

The Wi-Fi signals to all of our cable boxes except our main living room next to the router are very poor from the X1 box, but there are Google Mesh points RIGHT by them all. In the cable boxes under Device Settings / Network, there is no option to change the Wi-Fi network to the Google Mesh name. It's a fixed value set to the Xfinity network name.

That's obviously a problem since the Xfinity network signal doesn't reach the nooks and crannies of the house, and we have a bundle invested in the Google Mesh, have no desire to buy XFi Pods. The two networks (Xfinity and Google) can't have the same name or Sonos doesn't work properly, devices will jump back & forth between networks with the same name, causing issues.

SO, my question is, is there any way possible to change the network in Device Settings on each cable box such that it uses the Google Mesh network? If not, given the sluggish service, we'll have to reconsider having cable at all. 

Phone rep was not knowledgeable, kept trying to schedule someone to come out the day of my surgery even though I kept repeating that I would be having surgery.

Official Employee

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747 Messages

2 years ago

Please send us a DM with your full name and address to Xfinity Support. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window

Official Employee

 • 

747 Messages

2 years ago

Great question. At this time there is no mechanism in place to change the network setting on an X1 box. We could schedule a service call ona date that works best for you. 

2 Messages

Is there a mechanism for it to be done by an Xfinity employee in person?

Official Employee

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1.6K Messages

Hey there @houstongoogler good to hear from you. Our thoughts and prayers go with you for the upcoming surgery. 

 

The Wi-Fi settings for the wireless X1 Boxes are fixed and set and we cannot guarantee that a field technician would be able to adjust this to connect to the closer Google Mesh network. We're always willing to try and work with you as much as possible though.

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