Visitor

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2 Messages

Monday, June 1st, 2026 10:26 PM

Can I cancel service through these forums?

The Assistant online was not able to help me. Thank you.

Oldest First
Selected Oldest First

Official Employee

 • 

3.3K Messages

2 days ago

 

user_fsw3ss We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Is there any particular reason you're looking to cancel your Xfinity services? 

 

Visitor

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2 Messages

Thanks for your help. Yes, I am moving away.

Official Employee

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3.3K Messages

 

user_fsw3ss Please send us a direct message, so we can help. 
 
 
 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum

 

 

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Official Employee

 • 

3.3K Messages

2 hours ago

 

user_fsw3ss Thanks again for reaching out to us directly. I'm glad our team was able to help with your disconnection request. Take care! 

 

(edited)

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